CCTS as follows:. Clear communication A service provider must communicate with customers in a way that is clear, easy to understand, timely, accurate, and accessible, and that uses plain language.
A service provider must ensure that its written contracts and related documents, such as privacy policies and fair use policies, are written and communicated in a way that is clear, accessible, and easy for customers to read and understand. Prices A service provider must ensure that the prices set out in offers and contracts are clear, including prices related to promotions, discounts, incentives, other time-limited offers, and bundles.
A service provider must indicate whether these prices include taxes. Unlimited services A service provider must not charge a customer any overage charge for services purchased on an unlimited basis. A service provider must not limit the use of a service purchased on an unlimited basis unless these limits are clearly explained in the fair use policy.
Unsolicited services A service provider must not charge for any device or service that the account holder or authorized user has not expressly purchased.
Clarity of offers A service provider must ensure that offers are clearly communicated before the customer consents to the offer, including during phone calls and door-to-door sales and in its promotional material. A service provider must retain information demonstrating that all key contract terms were disclosed at the time of an offer.
A service provider must provide this information to customers and to the CCTS upon request at no charge. Provision of contract When a contract is agreed to, a service provider must give the customer a contract that meets all the conditions regarding the content of the contract as set out in provision B. A terms of service document is sufficient to meet this requirement only if it contains all of the information required by provision B. Accessible formats A service provider must provide a customer with a copy of the contract and related documents in an accessible format for persons with disabilities upon request, at no charge, at any time during the commitment period.
The date may be presented as an outside limit i. General A service provider must provide a Critical Information Summary to a customer when it provides a permanent copy of the contract. This document summarizes the most important elements of the contract for the customer. Pseudonyms will no longer be permitted. By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses.
Please note that CBC does not endorse the opinions expressed in comments. Comments on this story are moderated according to our Submission Guidelines. Comments are welcome while open. We reserve the right to close comments at any time. Read more. Read on Read later. Answred by. Damien Toppa September 24, Add Comment. What is unique about Atsu Soma? Who did the Cardinals beat in the World Series? Encyclopedia and sports reference site, we share sports news and information on a daily basis.
Quality articles, guides and questions-answers. Sport-Net The question and answer site designed to help people, to help each other: To ask, to learn, to share, to grow. Review your allowances or tariff: Make sure your contract covers your usage for texting, calling and mobile data downloads. Consider switching your mobile phone contract to another provider: This is usually only an option if your current contract has ended. You may be able to get a cheaper deal, such as a SIM-only contract, with a different tariff or provider.
You can see a list of price comparison sites which have been accredited by Ofcom on the Ofcom website. Make sure to sign up to our MoneyAware newsletter for even more great tips sent straight to your inbox every month! Mobile phone contracts can seem like an easy way to get the latest phone and spread the costs, but you can end up paying more in the long term. There are alternatives that could work out cheaper, and ways to save money on your current contract to help prevent you from falling into debt in the future.
SIM only deals: These offer a package of minutes, texts and mobile data and are similar to traditional mobile contracts. Pay-as-you-go: This lets you buy credit in advance and only pay for what you use. There are no long contracts to worry about and you can switch providers at any time.
Ask them to check your tariff and explain about any extra charges that have been included. Mobile phone companies are governed by the communications watchdog, Ofcom.
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